On the relationship between quality, technology, production

Quality is the life of an enterprise. How to better improve the quality management level of an enterprise and how to better improve the quality of our products? In actual work, we inevitably encounter how to deal with the relationship between quality, technology and production.

1. The relationship between quality and technology. With the progress of the times and the development of society, customers' requirements for products have gradually increased, and more and more personalized products have become more and more competitive among enterprises, forcing enterprises to continuously improve process and innovate to reduce costs. If the technological innovation is simply carried out to improve product quality, the quality is consistent with the goals of the technical department. If technological innovations are carried out at the expense of product quality or change product standards to reduce production costs, if the quality and the goals of the technical department are inconsistent, disputes will arise between the two. In this case, as a quality manager, you must look at, analyze and solve problems dialectically. First of all, we have a correct understanding of product quality: the evaluation of product quality is based on whether it meets customer needs. If our products reduce certain aspects and meet customer needs, and the production cost is low, it is a win-win outcome, so why not do it? For example, although the excessive packaging that exists in the market now reduces the packaging cost of the product, it still guarantees the product quality and customers enjoy the benefits of low prices and good quality; this requires our quality personnel to communicate well with sales and customers, and ultimately win-win results. If technological innovation reduces product quality but cannot meet the needs of customers, the quality department will exercise a veto power for this kind of innovation. In daily quality management work, quality management personnel should always pay attention to product quality and analyze product quality trends. When bad trends in the product are found, they should promptly feedback to the technical department to jointly discover problems and solve problems. Use statistical data to analyze and verify our production process, and finally achieve process compliance and stable quality.

2. The relationship between quality and production. Quality is the life of an enterprise. This is what many enterprise managers often say, but the enterprise cannot survive without production. Quality and output are a contradictory community that restrict each other. There are often frictions in daily work and cannot coexist harmoniously. What are the following three main factors that affect the relationship between the two?

1. Deviation of quality awareness. Many production operations and production management personnel believe that product quality is the business of the quality department, and the work of the production department is to complete the production tasks.

2. Production operation staff and management personnel complain that the quality of parts and design defects caused the production workshop to fail to assemble good products, and are reluctant to bear the responsibility .

3. The professional level of quality management personnel is not high: misjudgment of product quality on site, resulting in unnecessary rework; when there are problems in production, they cannot respond in time and cannot provide correct guidance from operating employees, etc.; 　　

How to coordinate the relationship between the two? 1. First of all, production operations and management personnel must improve their quality awareness: product quality is designed, produced, not inspected. Quality is first, followed by output. If we ignore product quality and only pursue output and cannot meet quality requirements, then the more we produce, the more losses we will cause to the company. The higher the cost of reworking. The on-site team leader must standardize the operating requirements of each process, and the entire production process must be organized with quality as the center. When the quality management personnel point out the quality problems in production, the production department personnel should have a mentality, that is, the quality personnel are not making things difficult for us, but helping us jointly control the quality of the product. 2. Communication with each other and be brave enough to take responsibility: When encountering product quality problems, each department should analyze the problems more from itself, not complaining that others have not done well. Solving problems together is the right way to work. 3. Improve the professional level of quality management personnel. Through continuous learning and training, improve business level, provide accurate analysis data, and correctly guide production; in daily quality management work, we can not only discover irregularities and quality hazards in production, but also provide correct guidance, enhance the quality awareness of production employees in daily work, and make things silent like drizzle, that is the highest level of our daily management. 4. The purpose of production is to produce products that meet customer needs. Quality management personnel help production personnel discover whether there are factors that deviate from this purpose and provide timely reminders and corrections. The goals of the two are consistent, and ultimately they assume their respective responsibilities for the company and provide customers with safe, high-quality and products.

Generally speaking, the engineering and technical department conducts development planning for product design and assembly processes; the production department conducts production planning and process management based on the process. The quality department monitors the process of product development and manufacturing process management, which is process control. The work of the three is always intertwined, and cooperation between departments is required, otherwise no department can independently solve the problems that occur in its own department. The three departments serve each other, restrict each other, and supervise each other. As long as we adjust our respective attitudes, deeply understand the sense of cooperation, strengthen communication between departments, analyze events, determine their respective tasks, and work together to produce products that satisfy customers for the company.